Privacy Policy

Who We Are

Wrap Firm LLC ("we," "us," or "our") is a vehicle wrap and paint protection film company located at 555 Pound Rd, Building 3, Elma, NY 10459. We operate the website wrapfirmllc.com and related services.

This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, submit a form, or contact us.

Information We Collect

We collect information you voluntarily provide to us, including:

• First and last name
• Phone number
• Email address
• Any additional details submitted through our quote request or contact forms

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, and pages visited, through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide free quotes
• Schedule appointments and service follow-ups
• Send text messages and emails related to your request
• Send promotional offers and updates (only with your consent)
• Improve our website and customer experience
• Comply with legal obligations

SMS & Text Messaging

We do not sell, rent, or share your phone number or personal information with third parties for their marketing purposes.

Text messages may include appointment reminders, service updates, promotional offers, and follow-ups related to your inquiry. You may opt out at any time by replying STOP to any message.

Sharing Your Information

We do not sell or rent your personal information. We may share your information only in the following limited circumstances:

• With service providers who assist in operating our business (e.g., CRM software, email platforms)
• When required by law or in response to legal process
• To protect the rights, property, or safety of Wrap Firm LLC or others

Any third-party service providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.

Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand where our visitors come from. You can choose to disable cookies through your browser settings, though some features of the website may not function properly as a result.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your data, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at (716) 714-9727 or [email protected].

Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy, please contact us: